All of our products carry a risk-free 30-day return and exchange window, with the exception of items marked as Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging and tags in place. Please email us using the form above or firstname.lastname@example.org to start your return.
Can I return a sale item?
All orders are eligible for a return or exchange of any item within 30 days of purchase, with the exception of items marked as Sale (those Sale items will NOT be eligible for a return or exchange).
What if I received a damaged or defective item?
Please contact our support team at email@example.com and we will take care of you, right away.
If I am exchanging an item, when will I receive my exchange?
Once your return is received, our team will process your replacement exchange order. You will receive an automated email when your exchange has been processed.
If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?
Once your return is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.
International returns: We aim to process all refunds in a timely manner but it can take up to 21 business days for banks to process funds to credit back to your original payment method once the items are received at the warehouse.
If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.
Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.
If you have any other questions during the process of a return and our team will attend to you personally to make things as easy as possible.
EQALIZR is devoted to unlocking equality in everyday life for our community through creating a truly gay brand that doesn’t capitalise on the rainbow like others do. The EQALIZR brand is gay owned and run so you can be sure that your money supports our community directly.
If you’re straight, wear something else!
We are releasing new stuff that will benefit you all the time; in order for you to take advantage of these benefits we need your email address and we promise to never sell your information because that would be horrible and not in line with our values.